Details about our online trading terms as required by law.
We accept Credit Card, Debit Card payments via WorldpayCards we accept, (MasterCard / Visa / Visa Delta / Visa Electron).The goods will not be delivered until the customer’s funds that have been paid to CBSVL have cleared in full.
Please note that all transactions will be carried out in Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, CBSVL reserves the right to decline orders for bulk or high value purchases.
Sometimes a product Item may vary slightly from the Image shown due to upgrade or manufacture design. We normally upload the new image asap but sometimes this is not possible before the sale of the product. Please email or call if this is a concern and we will be happy to check for you pre-dispatch.
We offer optional delivery services for UK Mainland – On checkout you can choose your delivery option depending on your urgency to receive.
We only provide services to the United Kingdom.
Credit Card Security
All card processing is passed over to Worldpay through their own page. We are unable to see or store any card details.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. For fitted parts and perishable products, we do not accept returns. Other products have a 12 Month warranty for parts and labour unless stated otherwise. Unwanted returnable items should be returned at the buyers cost in as new condition to qualify for a refund.If an order is cancelled or ordered in error, a re-stocking fee may apply.If your Item is found to be faulty in the first 7 days, we will arrange for the return and replace your Item free of charge. After this period, the guarantee covers repair or replacement excluding any postal charge.
Please contact us at the details below:Postal Address:
CB Sound Video Light Ltd T/A CBSVL EVENT PRODUCTIONUnit 66 Greenway Business CentreHarlow Business ParkHarlow, Essex CM19 5QEPhone: 01279 260 160
Company number 7130448VAT GB984 2570 86